Key Responsibilities:

• Day to day manage the Airport Sales teams, within agreed guidelines and budgets, continually identifying and delivering cost efficiencies and revenue and process improvements.
• Manage of ASO SOPs and Policies, continuously evolving workflows to deliver improved service and efficiencies.
• Achieve revenue targets, using data to identify high performers and replicate their success across the teams.
• Develop customer feedback process, KPIs and reporting.
• Resolve escalated Customer issues without delay, enforcing flyadeal policies and procedures, escalating to management for further review where required.
• Ensure all team members are fully complied with all SOPs, systems and capable of achieving KPIs and SLAs.
• Produce regular reports to Commercial management, analyzing data to provide actionable insights and recommendations with respect to revenues, policies, and products.
•  Work with CEC Manager with regular audits of Navitaire permissions to improve and evolve Commercial Operations SOPs and Policies to support flyadeal goals.
• Develop strong and lasting working relationships with all airline departments to ensure the smooth operation of the business.
• Day to day manage the Group & Charter requests and ensure that all requests are processed within agreed guidelines.
• Develop a strategical plan for the Group Desk function.

Requirements

• Bachelor’s degree in business administration, or any other relevant field
• Minimum 5 years’ experience in a ‘customer first’ B2C environment, out of which minimum 1 year in management. 
• Proven achievements in measured revenue and customer service KPIs.
• Excellent presentation skills.
• Sales Knowledge.
• Financial & revenue acumen 
• Customer Experience Excellence
• Leadership and communication skills
• Customer Focus
• Cultural Diversity
• Interpersonal Skills